April, 2005(No.11)


Yoshio Tomisaka
Chairman
Japan Management Association

I find myself greeting the new fiscal year with renewed expectations and rosy hopes for the future. The lost decade of the 90s is in the past, and looking back, I see those 10-plus years as a period we opted to wither and sink into pessimism rather than using our shared sense of crisis to precipitate a leap forward.
 Though much instability remains in the economy as we emerge from that long tunnel, I expect the new fiscal year to provide a brighter, sunlit environment. I hope that companies and organizations will come to correctly evaluate the inherent potential of their organizations and people and seize the opportunities of growth and development with confidence, thus reinforcing the sustainability of our current growth.
 The Corporate Management Challenges Survey, in which JMA periodically surveys 6,000 companies nationwide, clearly shows some reassuring trends. The top three current management challenges identified last year were: "Improving Financial Vitality," "Low-Cost Management," and "Sales &Market Share Increase." But when looking into the future to 2007, priorities shifts to issues such as "Development of New Business, Products, and Services," "Drafting Strategies for Business Development and Differentiation," and "Corporate Social Responsibility." This indicates a fastbuilding trend towards aggressive management. It is a shift from focusing on routines and administrations to development-oriented attitude focusing on creation and originality. I am comfortable saying we are now in a qualitative transition from defense to take offense side in management.
 Efficiency management, quality management, and field-oriented management−traditional Japanese strengths−continue to be important as management basics. However, it is time to take a further step forward towards innovation-oriented management; to be involved in the continuous process of new and original, creative products and technologies development that adds up to high added value. The future growth of Japanese companies depends upon their ability to actively play in the global arena with a high level of expertise in development and innovation.
 What is needed for this to happen? To vitalize human resources and tap the limitless latent potential of them. It is said that people's potential greatly outweighs the abilities they exhibit. Some executives say that the potential is five times greater, and some brain scientists even venture to say it's 10 times greater.
 This should be the year that we embrace hope and confidence and aim high. JMA, coping with the industrial world, looks forward to further delving into innovationoriented management and actively promoting it.
 Innovation-oriented management does not regard R&D as a fiefdom only to research institutes. Rather, R&D is an important issue that must be embraced by companys as a whole, including top management and marketing divisions. This is what we call company-wide innovation. In addition, there is a whole business process innovation, which relates to the concept that innovations must not be limited to the hardware, but should reach into every aspect including software, systems, services, and design. By achieving total innovation, differentiation can be decisive. Furthermore, we must also remember that such development calls for a renunciation of exclusive and myway- or-no-way policies and instead, turning to open, cooperative systems such as industry-university collaboration, joint development between companies, and M&A activities with venture companies (open innovation).
 Another important ancillary challenge is the creation of a corporate climate and sense of values that accept disparate ideas and heterogeneity, as well as learning through trial and error without the fear of failure (radical innovation). Human aspect is also important and we should continue to research humanware that can draw out the latent potential of development project managers, researchers, and other personnel (human potential maximization).
 It is my hope that the new fiscal year will be the one in which our society can take that definitive step forward towards sustainable, stable growth.

 

We see an increasing number of news articles on patents and intellectual properties these days. The following are some examples.
 No doubt many saw the lead front-page article in the Nihon Keizai Shimbun's January 14 evening edition announcing that the cumulative total of international patent applications went over the one million mark at the end of 2004. It took 22 years to reach the 500,000th application in 2000, however it required a scant four years for the number to double itself.
 A second interesting example can be found in a survey conducted by the Ministry of Economy, Trade and Industry. According to the survey, more and more listed companies are willing to publicize their "Intellectual Property Reports," containing proprietary patent right information, together with their annual report, and the number is expected to reach 100 or 44% of all listed companies. In fact, eleven companies including Asahi Kasei, Olympus, and Hitachi made this information public last year.
 A third item was the revision of Japan- US Tax Treaty in May 2004, marking the treaty's first revision in more than 30 years. A key element of the new code was the abolishment of the 10% taxation of patent and other intellectual property right royalties. The revision clearly had its basis on the calculation that intellectual property rights will become important national resources in both nations, and thus the revision lends tax advantages to each countries' quest for international predominance.
 Fourth comes NEC's interesting attempt to create new business through an extensive, external disclosure and distribution of the intellectual assets that derive from its proprietary technologies. As part of this move, NEC established its Innovation Sohatsu Kobo (Innovation Emergent Atelier), a community based on open membership. Through this and other initiatives, NEC hopes to generate 50 billion yen in revenue from intellectual assets this year.
 In such an environment, what is required to generate new types of economic punch? What is the best way to correctly evaluate the value of technologies that are becoming more like liquid assets? Companies and society are both beginning to seriously question how they can best master the art of technical appraisal and its sister skill of defining a technology's ongoing business potential.

 

The increasing need for a good eye

As economies and societies quickly globalize and technical innovation accelerates, corporate R&D practices are veering away from traditional in-house principles. In the past, particularly at companies with long histories, it was taken for granted that the entire process from R&D to business development would be conducted entirely in-house. Companies preferred such a process as it prevented leak of new technologies and afforded the convenience of complete control over management decisions related to new businesses.
 That was then. Today the winning strategy in the new business game is, above all else, speed. Today, company tries to obtain necessary technologies from outside to fill immediate needs, rather than spending longer time to develop them inhouse. It is an act to "buy speed" from outside.
 Another driving factor not to be overlooked is the increasingly advanced, ubiquitous nature of information technologies that has driven down transaction costs, and made purchasing technologies substantially cheaper than inhouse development organizing costs.
 All this shows the accelerating tendency of companies to actively and effectively incorporate external resources. Modern Japan is founded upon intellectual property. As this idea gains traction, it is driving a fluidization of intellectual property rights, and consequently, adding fresh impetus to the fluidization of technology in general.
 In such a period of technological flux, what really needed is a good eye for technologies, a connoisseur for judging the business potentials around those technologies. Consequently, this "good eye" is becoming vital for companies, as executive officers face the pressure of judging. To what extent in-house R&D focus should be narrowed; to what degree external technologies should be adopted; how budgets should be allocated; how to promote feasibility studies on new businesses with such integrated technologies; or is M&A better yet? These are real-world issues and companies are being forced to deal with such judgement calls, thus requiring top executives and managers to acquire relevant viewpoints and skills.
 Let's look at some real-life problems in the workplace where such technical judgements are done and in the meeting rooms where new businesses are planned. Imagine a case in which a new technologybased business is being proposed. A potentially dominating core science exists, but its success as a business can only be realized after the science has been transformed into a commercial technology and deployed in an industrial setting.
 As the science is developed into a working technology and launched commercially, the group of participating players diversifies, and this is where the problems begin. When it is just a science, the work revolves mostly around a small group of scientists and researchers who see each other on a daily basis. Since their focus is on basic research, their work tends to be conducted in a static environment dedicated to a single theme over longer periods of time. However, as the science transforms into a viable technology and being commercialized, the group becomes heterogeneous. Daily meetings increasingly take on a monetary angle and involve budgets, business plans, and other such agendas. It inevitably leads to discussion not directly related to the core technology. This is what happens when "aliens" come into the picture; finance guys, accountants, management, investors, and lawyers, with whom engineers rarely come across in their routines.
 In many cases, how they behave at this stage determines the fate of a new business. In other words, the primary challenge becomes how much understanding these heterogeneous members can show for each other's positions. If a scientist, who represents the seed from which the new business has sprung, forces too much emphasis on his research sphere, it is likely that success will fade away irrespective of the excellence of the core technology. On the other hand, if the naked technology just removed from its incubator is put to strict budget management, its growth will be stunted. Therefore, developing a process in which different values are blended, while respecting expertise of each other, becomes important. When each value is suppressed, it will become impossible to create a product that can win the competition. It is important to foster a spirit of mutual concession that recognizes the group's heterogenic nature and promotes agreement. This is not to be confused with compromise. Rather, it is a process of understanding and fusing with others to achieve a higher goal, namely the transformation of a technology into a successful business. It can also be viewed as an organizational process for developing new businesses around technological nuclei. As this example shows, it is essential when developing a new business that communication gaps are filled and problems inherent in the constituency of the development group overcome.
 It is said that people with liberal art backgrounds tend to shut their ears the moment they hear the word "technology," and view everything in the realm as a black box. The science-oriented, on the other hand, find it unbearable when administrative managers join a project midway and keep asking futile questions with bossy air. The feeling eventually transforms into a lump of suspicion, "Do they really understand the value of this technology?" Naturally, it is the leader's role to change such conflicting values into the productive relationship that one should expect. Thus the presence of reliable leaders backed by broad outlooks and rich experience becomes paramount. Such leaders of new businesses must also take to challenges by nature and embrace risk. Nothing helps to bind members with disparate values to a higher goal more than a leader who personally takes on daring challenges and demonstrates composure in risk-taking.

 

-Hokkaido Regional Industry Revitalization Symposium-

JMA actively pursues regional revitalization projects, seeking not only to promote regional industry, but also to bring renewed vigor to Japan's overall society and economy. As a part of this effort, JMA hosted the Hokkaido Regional Industry Revitalization Symposium on March 2nd in Sapporo, Hokkaido. Intended to further develop Hokkaido's overall brand appeal and thus promote regional industry, the symposium was attended by over 150 people from throughout Hokkaido, including company managers and agriculture professionals.
 Professor Tsuyoshi Yamamoto of Hokkaido University's Graduate School, who also vice-chairs JMA's Hokkaido Regional Council, delivered a lecture entitled "Building the Hokkaido Regional Brand and Industry-Government- University Cooperation." Hokkaido's industrial resources are rich in agriculture, stockbreeding, forestry, fisheries, tourism, and each offers great individual brand appeal. However, he also pointed out that there are three requisites to form a regional brand. They are; 1) to make people want to go there; 2) to make people envy the area; and 3) that the area is known to everybody.
 Hokkaido is regarded as a brand in total rather than its local value or any specific products. It is interesting that, there are a surprising number of cases in which even local residents are oblivious to the brand value of their specific area. For example, Japan's Sapporo Snow Festival is listed in "1,000 Places to See before You Die," a book published in the US. But how many of us here in Japan recognize this worldfamous Sapporo event?
 Professor Yamamoto then turned the spotlight onto an inter-university research network that fuses Hokkaido's IT industry together with regional brands and offers open public access. He also mentioned the Sapporo Valley, a university-centered project that encourages the development of an IT intensive area in the mold of Silicon Valley, as some of the successful methods to have enhanced overall brand value of Hokkaido. Upon these facts, Professor Yamamoto advocated that now is the time to recognize the importance of industrygovernment- university cooperation in building regional brands synergetic with more encompassing general brands. He also appealed to the audience, asking that Hokkaido's people take resolute action.
 Next at the podium was Mr. Kunihiro Ito, Director of the Tourism Promotion Division of the Hokkaido Government. His talk entitled "Expansion of Hokkaido Brands through Tourism" delved into the present conditions, challenges, and strategies facing Hokkaido tourism. He was followed by Mr. Yuzo Kinoshita, Manager of the Niseko Resort Tourist Association, whose talk was entitled "Customer and Management Focused Regional Promotion."
 Finally, Mr. Akiyoshi Shimamura, President of Hokkaido Wine, talked about "Community Development and Agricultural Promotion through Wine." As he took the crowd through the construction process of Tsurunuma Winery, a vineyard which pursues a motto of "local production, local consumption" and is directly controlled by Hokkaido Wine, his enthusiasm for the enterprise's management clearly shone through.

 



-Inspiring ideas of how manufacturing can support Japan-

JMA hosted the Industrial Innovation 2005 in Yokohama on February 23-25. This annual conference is recognized as Japan's largest production-related conference and attracts management executives, department and section managers, and general staff involved in production activities such as development, design, production, manufacturing, and distribution. This year's conference followed the twofold theme of "Innovation in Japanese Manufacturing" and "Reevaluating Production Techniques and Skills." In total, some 3,400 people attended.
 Special presentations by three top executives from leading Japanese companies highlighted the first day's opening session. Mr. Goto of Kao Corporation advocated that the essential of "good manufacturing" extends beyond the obvious importance of R&D and production technique. It is equal to the company's total strength, including expertise in such areas as marketing, sales, and distribution. He emphasized several other prerequisites to success: constant innovation, company-wide risk awareness and focus on fundamentals, and mostly, the importance of being modest from the top to the bottom.
 Mr. Takahashi of Nissan Motor then discussed how employee behavior and the corporate climate of his company have been shifting from passive to proactive in the last few years. Instead of just waiting orders, they are showing greater independence in chasing after the many new-found ideas and goals their freer spirits have inspired. In a similar vein, he stressed the significance of Nissan's efforts to reform manufacturing in light of the company's new attitude. Lastly, he mentioned the increasingly global challenges that face today's companies and emphasized the need for management innovation that can capitalize on the areas and technologies in which Japan traditionally excels.
 Finally, Mr. Jagawa of Hino Motors gave a talk entitled "Brand Strategies and Reforms in Commercial Vehicle Manufacturing." In it, he spelled out the keys to successful corporate reform: changing employee consciousness; developing company-wide policies; developing human resources that can transfer knowledge between generations; establishing "only-one" technologies; innovating product differentiation based on technical prowess; all to better serve the society.


JMA GROUP

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Japan Management Association
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URL : http://www.jma.or.jp/indexeng.htm
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